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w3c
 
Product responsibility

  see www.titan.gr (CSR section, Investor relations section)
see TITAN 2008 Annual Report and Financial Results
Indicates core indicators
Indicates additional indicators
Partially met for all indicators whose data currently cover only certain regions (i.e. Greece) or activities (i.e. cement), or related to cases that reliable quantitative data is not available yet (i.e. water)
G.C.: Global Compact

Profile/
Global
Compact
Reference
G3
Disclosure
Description Notes, comments and additional information
PRODUCT RESPONSIBILITY
  Disclosure on Management Approach Social Footprint

 

PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures All our products and services are assessed for health and safety impacts in the production phases, transportation and use. Accordingly, we apply international standards and best practices in labeling our products, informing users for their appropriate and safe use and engage with customers and academics to exchange know-how and experience to improve continuously
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes none
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements Material Safety Data Sheets are developed and covering all products provided by TITAN. Particularly for bagged cement information for safe use is printed on the bag while for RMC a BATC report including all relevant information is provided to the customers before the delivery
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. none
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Bi-annual customer satisfaction surveys are implemented according to ISO9000 and results are incorporated to business development strategy
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship TITAN follows all developments in respect to legislation, standards, best practices and voluntary codes related to marketing. So as to continuously review the relevance to its products and ensure compliance with those
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. none
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data none
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services none